AI-Driven IT Service Enablement & Operations Lead

BCX is seeking a Specialist to lead end-to-end IT service enablement and operations. The role focuses on owning L1/L2 support, driving AI-powered automation, and ensuring seamless incident and change management within the BMC Helix ITSM ecosystem. Candidate will optimize service delivery, improve MTTR and CSAT, and build knowledge bases to support self-service. Strong ITIL, AI and leadership skills are essential for success in a dynamic environment. J-18808-Ljbffr This vacancy is listed on Adzuna. Read the full advert and apply there; Insly does not receive applications for it. Employer: BCXP