Assistant Manager - Collections

Job Description Team Leader UKH Collections Voice Driving Operational Excellence • Leading a team of Customer Service Associates to perform effectively against set targets/KPIs• Ensuring that all customer contacts/queries are managed in a proactive and timely manner in accordance with agreed SLA KPIs• Reviewing and managing each team member’s performance• Identifying and communicating barriers to performance/service delivery • Ensuring adherence to Standard Operating Procedures and company poli… This vacancy is listed on Adzuna. Read the full advert and apply there; Insly does not receive applications for it. Employer: WNS Global Services