Assistant Manager – Workforce Management (WFM)
Employer via Adzuna
Cape Town Region, Western Cape Posted yesterday Closes 19 Nov
Type
Full-time
Pay
R300 000 per year
Experience
Senior
Work setup
On site
Category
HR & Recruitment
About the job
Key Responsibilities Translate forecasts, contact volumes, arrival patterns and Average Handle Time trends into effective workforce plans. Develop daily, weekly, fortnightly and monthly schedules and rosters. Ensure staffing levels are aligned with forecasted demand and operational requirements. Balance business needs with employee availability and wellbeing. Incorporate annual leave, absenteeism, training and other offline activities into workforce plans. Monitor staffing requirements and iden…
This vacancy is listed on Adzuna. Read the full advert and apply there; Insly does not receive applications for it.
Location: Cape Town Region
This employer takes applications on their own site.
Read the full advert and apply on Adzuna