Bridge Desk Agent (Telecoms)

Our client in the Telecoms Industry is looking to hire a Bridge Desk Agent. Duties and Responsibilities • 1st Line Support (Specific Desktop Support activities) • Monitoring of Alerts on Identified Systems • Log the Incident and assign to Incident Manager • Identify P1, P2, P3 and P4 Calls • Understand the Escalation Matrix for various Business Units • Understand the Work Instructions for various Business Units as they will vary for ticket assignment • Ensure that the End User always have a Tic… This vacancy is listed on Adzuna. Read the full advert and apply there; Insly does not receive applications for it.