Client Care Manager (Pretoria - MONTANA)

Key Responsibilities Lead, manage, and motivate the customer care team to achieve performance targets Monitor service levels and ensure delivery against SLAs and KPIs Handle escalated customer queries and ensure timely resolution Analyse customer trends and provide reporting on team performance and service metrics Collaborate with internal departments to enhance customer experience and processes Implement and improve customer service workflows and best practices Conduct performance reviews, coa… This vacancy is listed on Adzuna. Read the full advert and apply there; Insly does not receive applications for it. Employer: Techbridge Recruitment