CONTACT CENTRE OPERATIONS MANAGER - TRAVEL INDUSTR
Employer via Adzuna
Bo-Kaap, Western Cape Posted 19 sept Closes 19 Oct
Type
Full-time
Pay
Not disclosed
Experience
Senior
Work setup
On site
Category
Customer Service & Call Centre
About the job
6 years Travel/Contact Centre experience, including 4 years at Operations Manager/Senior Management level, is essential.Expert Amadeus GDS, complex fare rules and global ticketing knowledge required.Strong WFM, forecasting, capacity planning, SLA/KPI and contact centre metrics experience essential.Proven ability to drive automation, process improvement and technology change highly advantageous.Degree in Commerce, Business, Management or Operations.Seeking a decisive, data-driven leader who thri…
This vacancy is listed on Adzuna. Read the full advert and apply there; Insly does not receive applications for it.
Location: Bo-Kaap
This employer takes applications on their own site.
Read the full advert and apply on Adzuna