HEAD MANAGER: INBOUND OPERATIONS CENTRE

Seeking proven experience in omnichannel environments, skills-based routing, workforce planning, capacity modelling, IVR/ACD design and large-scale operational transformation. Exposure to AI-enabled customer journeys will be advantageous. Degree and 8 years' experience within contact centres, collections or financial services environments are essential. Should you not receive a response within two weeks of applying, please consider your application as unsuccessful. This vacancy is listed on Adzuna. Read the full advert and apply there; Insly does not receive applications for it.