HEAD OF CLAIMS

Responsibilities: Maintain relevance of the STA Claims SOP by applying regular updates Ensure adherence to STA Claims SOP by Claims area (way of work, process adherence, JIRA usage, policy admin system usage) Ensure that the ratio of unanswered calls / total calls is less than 3% Claims complaints to be managed within budgeted ratio for financial year (e.g. 15 per 1000 claims) Oversight/management/handling of escalations from Advisers, clients and associated value chain parties  Ensure SLA Adh… This vacancy is listed on Adzuna. Read the full advert and apply there; Insly does not receive applications for it.