Head of Inbound Operations Centre

ey Responsibilities Establish and lead the Inbound Operations Centre as a centralised function, including governance, operating procedures, structures, and performance frameworks. Design and implement a single inbound operating model across voice, digital, and omnichannel customer engagement platforms. Drive service delivery excellence through forecasting, workforce management, capacity planning, and operational optimisation. Own the inbound collections scorecard, ensuring achievement of servic… This vacancy is listed on Adzuna. Read the full advert and apply there; Insly does not receive applications for it.