Help Desk Supervisor

Key Accountabilities/ Principal Responsibilities Help Desk Co-ordination Analyse call volumes Implement help desk service targets to ensure call response times are aligned to contractual requirements Ensure all calls are answered within agreed upon SLA timeframes and in the appropriate manner Monitor customer complaints and assist with follow up and closure when required Monitor the system dashboard and prepare and submit various reports to operational representatives Produce internal and exter… This vacancy is listed on Adzuna. Read the full advert and apply there; Insly does not receive applications for it.