Help Desk Supervisor

Key Accountabilities/ Principal ResponsibilitiesHelp Desk Co-ordinationAnalyse call volumesImplement help desk service targets to ensure call response times are aligned to contractual requirementsEnsure all calls are answered within agreed upon SLA timeframes and in the appropriate mannerMonitor customer complaints and assist with follow up and closure when requiredMonitor the system dashboard and prepare and submit various reports to operational representativesProduce internal and external sta… This vacancy is listed on Adzuna. Read the full advert and apply there; Insly does not receive applications for it.