Service Desk / Helpdesk Support Analyst

Key Responsibilities:Provide first-line and second-line support for ICT incidents, service requests and user queries.Escalate unresolved incidents to the appropriate technical teams or third-party service providers.Provide ongoing communication and support to users throughout the resolution process.Assist with service request fulfilment and problem identification.Contribute to maintaining issue, risk, and action registers.Support service quality monitoring and continuous improvement initiatives… This vacancy is listed on Adzuna. Read the full advert and apply there; Insly does not receive applications for it. Location: Bo-Kaap